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Mystery
Shopping, Customer Service & Integrity Shopping The
purpose of the above services are for the investigator to determine accuracy in
your cashier operations, thoroughness in scanning merchandise, and any potential
integrity problems with respect to cashier’s voiding items, which were not to
be voided, fraudulent refunds, customer service quality etc.
It is extremely important that company’s which are involved with direct
customer service are aware of the image which is being presented to the public.
Therefore through our services which we can offer our clients unbiased
information regarding the performance level of their employees as well as
providing our clients with the general impression of the type of service
environment of their company operations. Another
avenue, which you may choose to take, is for the investigator to conduct service
visits at your locations and this does not involve making any purchases.
This involves monitoring of staff response, store image, sales approach,
product knowledge, etc.
This is normally done in decrease in sales volume or increased shrinkage
is generally related to inattentive personnel.
Our clients utilize this service at varying frequency from weekly to
quarterly periods, or to zero in on problem areas.
The system is also easily incorporated into company incentive programs,
and we act as required for the client. You
may also choose to have an Investigator visit one of your locations at closing
time. The
investigator will be able to conduct discreet observations of your staff
activities as they prepare for the store to close.
Let MacKay & Associates loss prevention division provide conventional floor walking techniques, to defend your retail outlet from the individuals in the public who would rather seal it than pay for it.
We
would like to introduce you to a new way of fighting external shrink.
MacKay & Associates has assembled a specialized division to
specifically target organized theft rings
that all retailers are facing today. We offer more than just a band-aid solution. R.A.T. not only apprehends the gang members, but also targets their distribution points and recovers products at these locations. The TEAM then focuses on the ringleaders, monitors the cases through the justice system and begins civil action against all those involved. R.A.T.
promotes prevention and will educate store management and staff on prevention
and awareness strategies.
R.A.T."s database will monitor, and track movements of these rings and
send out alerts to the retailers. Working
with local law enforcement agents, and the retail sector R.A.T. will bridge
the gap and close the doors on these organized theft rings.
If you have a problem with external theft or have any questions or comments, please do not hesitate to contact us. |
Send mail to mackay@mackay-pi.com with questions or comments about this web site
Copyright © 2001 MacKay & Associates Investigation & Security Services
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